Working from Home: What to Ask Your Broadband Provider

IT-director.com has an interesting piece from David Heyes, COO of TFM Networks, about some of the less-often-considered aspects of working from home. Namely: is it as simple as plugging your employees into a broadband connection and letting them go?

In the article, Heyes covers five key points you may not have thought of, and that your broadband provider might not like you to think of. Since these points imply something a little more involved than the plug-and-play aspect of working from home that a lot of companies (that want to sell you a “business broadband package”), it’s important to take a look before you dive in:

1. Service: What happens if the broadband connection fails?
2. Performance: What about speed, bandwidth and prioritizing key applications over your network?
3. Security: How important is this to you, including data protection?
4. Health & Safety: What are the regulations for home workers?
5. Maintenance and Procurement: Who provides the home office supplies and equipment?

All in all, the article is a decent breakdown of letting employees work from home. I personally had never considered, for example, how a from-home employee would still be covered by a business’s insurance plan, and how they might have to conduct site visits to make sure someone’s home office was up to spec.

Basically, this is an interesting read for anyone looking to pitch the idea of working from home, or any employers looking to expand into that area. As much as we’d like it to be as simple as throwing together a desk, a chair, a filing cabinet, some computers and a broadband connection, the reality is a little more complicated.

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