Article: Can a Big-Box fix your computer?

The Wall Street Journal has an interesting quasi-investigative piece on whether or not a big-box store can adequately fix your computer. They basically take in a bunch of computers with various maladies and provide anecdotal evidence of how well their issues are addressed:

Our first stop was Staples, where a repair for a problematic desktop dragged on for about a week and involved four visits to the store. When we first brought in the machine, which was essentially not running, we were told by one of Staples’ “EasyTechs” that it shouldn’t take long to evaluate. True to her promise, the tech got back to us that night with word they needed to do an operating system restore, and that we needed to bring in the system disk to proceed with the repair.

But after that, things went awry: A different tech said repairs were delayed because they were very busy. And when we came to pick up the supposedly fixed computer, we were told it was now on the fritz again. A day later, we got the final verdict: The computer was hopelessly broken. Although the desktop could now boot up, it still had problems shutting down, and a bad motherboard was the suspected culprit.

The article goes on to list tech tests from Office Depot, Best Buy, and a mail-order company called IResQ. Not exactly hard-hitting, and nothing new to anyone tech-savvy, but overall, a very interesting read.

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