A CBS2 investigative report has an interview with former Office Depot manager Ed Kurkurian, who was fired for following orders handed down from his superiors to lie to customers about laptop availability. Despite initially not talking to the investigators who came to his store looking for evidence of misconduct, Kurkurian was later fired, with Office Depot saying he was to blame for instructing salespeople not to sell computers without warranties.
Kurkurian gave the interview to clear his name and set the record straight about Office Depot’s policies:
…Kurkurian reveals what he says was the company’s secret policy. Designed to get consumers to buy expensive extras on computers. One he says was handed down from his district manager to some Office Depot stores in Southern California.
“What specifically did he tell you to do?”
“Go ask questions and ask if they want a warranty. If customer doesn’t want a warranty, go in back and pretend like you’re looking for computer and come back and say no. We’re out of stock.”
“That’s lying to the customer?”
Despite the truth of these accusations already being revealed by an undercover report, it’s pretty damning to hear it straight from an ex-employee’s mouth. Though there will surely be those who accuse him of using this as an opportunity to “get back” at his former employer, the fact that independent investigations have found evidence of similar wrongdoing at stores accross the country lead me to believe that Kurkurian is telling the truth. Shame on you, Office Depot. Maybe there’s a reason your stores are “like ghost towns”. No one likes a crook.