Category: Office/Business Resources

Avery Dennison and Stamps.com Debut Complete Internet Mailing and Shipping Solution

Posted on by chase

PRNewsWire uploaded an announcement that Stamps.com will be teaming up with Avery Dennison, makers of the popular Avery line of labels, to provide an all-in-one internet-based mailing and shipping enterprise. From the press release:

Avery Dennison Office Products and Stamps.com unveiled the Desktop Postal Center as part of Avery’s Mailing Center service, a comprehensive set of tools and services for mailing and shipping needs. Together the Avery Dennison and Stamps.com alliance provides the most convenient and cost-effective postage solution for small businesses and home office professionals, helping them accomplish all their day-to-day shipping and mailing projects. By transforming a computer/printer into a shipping machine, the Desktop Postal Center can save time and resources by accurately calculating exact postage with a postal scale, automatically verifying addresses through Stamps.com, tracking packages via e-mail notifications and eliminating the need to ever go to the post office again.

So basically, Stamps.com provides the postage, Avery provides special labels. Simply add money to an account, print out shipping labels, and leave the packages for your postal carrier. All in all, a cool idea brought to you by a trusted brand. I might be taking it for a test-drive shortly; I’ll let you know how it works!

Treasures for Teachers receives $11,000 from Discover

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EVliving.com has reported that Treasures for Teachers, a non-profit organization that helps provide struggling teachers with much-needed school and classroomsupplies, has received an $11,000 gift from Discover Financial Services.

“This gift comes at such a crucial time for us and for education in Arizona,” says Barbara Blalock, Executive Director of Treasures 4 Teachers. Just last week the Governor’s office announced a $144 million budget cut to education directly affecting classroom supplies.

The funds will be used to provide scholarships to teachers and help offset the costs of operating the 10,000 square foot facility in Tempe, Arizona,” says Barbara Blalock.

Heartwarming! It seems not all big corporations are heartless jerks. According to Jim Phelps, vice president of Discover’s Phoenix Operations Center: “Treasures 4 Teachers directly ties to Discover’s mission of supporting educational initiatives. We are glad to make this donation that will help support continued operations of their facility and help teachers further their education.”

Good on you, Discover.

Article: Can a Big-Box fix your computer?

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The Wall Street Journal has an interesting quasi-investigative piece on whether or not a big-box store can adequately fix your computer. They basically take in a bunch of computers with various maladies and provide anecdotal evidence of how well their issues are addressed:

Our first stop was Staples, where a repair for a problematic desktop dragged on for about a week and involved four visits to the store. When we first brought in the machine, which was essentially not running, we were told by one of Staples’ “EasyTechs” that it shouldn’t take long to evaluate. True to her promise, the tech got back to us that night with word they needed to do an operating system restore, and that we needed to bring in the system disk to proceed with the repair.

But after that, things went awry: A different tech said repairs were delayed because they were very busy. And when we came to pick up the supposedly fixed computer, we were told it was now on the fritz again. A day later, we got the final verdict: The computer was hopelessly broken. Although the desktop could now boot up, it still had problems shutting down, and a bad motherboard was the suspected culprit.

The article goes on to list tech tests from Office Depot, Best Buy, and a mail-order company called IResQ. Not exactly hard-hitting, and nothing new to anyone tech-savvy, but overall, a very interesting read.

Big Box News: School District joins Office Depot investigations

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News from Florida: the Lee County School district has announced that they, too, will be starting an investigation into potential overcharges by Office Depot, making them the fourth governmental agency in Florida to seek a refund.

The most interesting part of the whole thing, to me, is that officials from Lee County were contacted by none other than David Sherwin, former Office Depot accounts manager and all-around crusader for those who were taken in by the company’s fraud. To see his name keep popping up warms my heart; he said he was going to fight OD and he’s been sticking to his guns.

As is tradition, I remind everyone that the lesson to be learned from all these Office Depot mishaps is to find a reliable vendor that you trust for all your office supply purchases. Stick with the little guy; he’s got more incentive to treat you right.

OnTimeSupplies.com Selected to Prestigious Inc. 500 List

Posted on by chase

So cool to see us in the news! Over at PRNewsWire, there’s a press release about our parent company, OnTimeSupplies.com.  Now normally I try to downplay that relationship and stay focused on the latest in office supply news, but this is a pretty big deal. Plus, it came through my inbox from one of my various news aggregators! This is news, people! Below, the release in its entirety:

Atlanta-based OnTimeSupplies.com credits its customer service and competitive pricing for being recognized by Inc. magazine as one of the nation’s fastest-growing privately owned companies.

(PRNewsChannel) / October 23, 2009 / Atlanta, Ga. / As the country tries to pull itself out of one of the deepest recessions of the last century, it’s hard enough for business owners to keep their companies afloat. OnTimeSupplies.com, based in Atlanta, has done more than that, however; culminating a fantastic fiscal year with a selection to the distinguished Inc. 500 list and recognition as one of the country’s fastest-growing companies, the company announced today.

Working with everything from small and large businesses to charitable organizations and government state agencies (GSAs), OnTimeSupplies has serviced more than 70,000 customers nationwide in a little more than four years in business. According to Miles Young, president of OnTimeSupplies.com, the secret to his company’s remarkable growth has been its pledge to “make every customer a reference customer.”

“We thrive on referrals and that all starts with our customer service,” says Young. “We’re not satisfied with just making our customers ‘happy.’ We want them to be so excited that they will tell other people about our business. We’re driven by our customer service and it’s really paid dividends for us.”

In fact, the online office supplies outlet has built upon that customer philosophy to enjoy its most successful fiscal year in company history. OnTimeSupplies grew by more than 830% and saw its revenue increase by more than $2.3 million to earn a spot on the prestigious Inc. 500 list.

“We’re excited to be recognized,” says Young. “It’s a tremendous validation of the consistent hard work that we put in to ensure the best possible experience for our customers.”

Young and his company were officially recognized as one of the country’s 500 fastest-growing privately held companies by Inc. magazine at the Inc. 500|5000 Conference and Awards Ceremony held in National Harbor, Md., in September.

About OntimeSupplies.com: Founded in 2004, OnTimeSupplies.com is a full-service office supply store that prides itself on its customer service and fast, reliable delivery. The company offers everything from GSA office supplies to office furniture and even offers creative pricing options on bulk office supplies and discontinued clearance items to help in this tough economy. OnTimeSuppiles.com has serviced more than 70,000 customers and experienced remarkable growth in 2008.

Contact:
Email: marketing@ontimesupplies.com
Phone:  (866) 501-6055
Web: www.OntimeSupplies.com

Just an fyi, getting selected for the INC 500 is no small deal. This is just one of those things that makes me happy to work for a reputable, reliable company that takes care of its customers: you guys take care of us, too. Thanks for the support, and look for more exciting changes in the near future!

Blurb: 3M Recoups Shrinking Sales with Flu-Fear Products

Posted on by chase

Now maybe “fear” is the wrong term, but it’s as valid as any. MinnPost.com is reporting that 3M, long-plagued by shrinking sales in the new economy, is making back some lost profits with record sales of flu masks and other health and safety gear.

3M’s third-quarter profits of $971 million beat analysts’ predictions and prompted the company to raise its outlook for the fiscal year.

Health-care sales increased 4.7 percent to $1.1 billion, while its consumer and office division saw sales fall 4.8 percent to $923 million. Office products saw double-digit sales declines, the company said.

‘Tis the season to get sick, folks. There’s nothing wrong with a little caution, and 3M and the rest of the gang over at On Time Supplies are happy to help out with masks, hand sanitizer, and everything else you need to stay healthy and happy this fall.

EXPO Spotlights “America’s Most Inspiring Teacher”

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How about some good news for once? Just posted on Reuters, EXPO® (perhaps best known for their dry erase products, and falling under the same Rubbermaid corporate umbrella as Sharpie®, Rolodex® and more) announced that Peter Torres of Davie, Fla., was the grand prize winner of the EXPO Extraordinary Educator Award.

What makes me so happy about this story is they picked a teacher who works to instill grammar basics (which I find awesome!) and break “text speak” such as using “u” for “you” and so on (which I find infuriating!) in a class full of seventh-graders.

According to Torres, there is a time and a place for “text speak” – using a
shorthand “u” for “you,” for instance – in today’s cell phone-wielding world.
But in the classroom, he says students’ increasing use of text messaging to
communicate has taken on even greater concern as it may also stunt their
academic growth. He adds that many students are putting “text language” in
their written materials and presentations.

“Kids these days do not know how to speak in front of people,” said Torres.
“They can express themselves in a social setting outside of school, but they
have trouble communicating in writing or when asked a question by an adult.”

Torres, who DJs professionally on the side, uses his entertainment skills to
keep language arts units dynamic, engaging and focused on the fundamentals.
His lesson plans include everything from challenging students to correct the
grammar used in rap lyrics to using well-known wizardly novels to get them to
unlock the hidden meanings of select prose.

The article goes on to say that Torres was chosen from hundreds of teachers nominated by students and parents nationwide. He will receive $5,000 in cash, a year’s supply of EXPO products for his school, a $900 mimio® Interactive Plus Capture kit and a “field trip” for two to Los Angeles or New York to attend the taping of an NBC Late Night Talk Show.

Teachers spend hundreds of dollars of their own money each year on school supplies – an average of $523 and $465, respectively, in large and medium school systems, according to a 2001 study by the National Education Association. The EXPO Extraordinary Educator Award is EXPO’s way of helping teachers defray some of those costs, and we salute them.

NJ Stands By Staples Contract Decision

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As reported earlier, New Jersey recently entered into an exclusive contract with Staples to provide office supplies, which many local businesses were upset by. In a posting on NJBiz.com, the state has been seen to uphold its decision to proceed with the risky single-source contract:

While the companies say they can compete with Staples’ prices, state officials dispute whether the local vendors offer lower prices. A Treasury spokesman provided a list of roughly 450 items for which Staples generally offered lower prices than New Jersey vendors. The suppliers contend their list of 10,000 products shows Staples has higher prices for similar products.

Chatham Superintendent of Schools Jim O’Neill expressed concern that the contract would mean Staples would have no competition, and said Staples’ prices were unclear.

The locals bring up a valid point: while Staples may be able to provide lower prices on paper for a handful of items, there’s simply no substitute for the free competition of multiple vendors. Also, if Staples is hiding anything in its pricing policies, odds are good that the state will lose millions before they ever find out. New Jersey is playing with fire here, and it makes me sad that the little guys are the ones who get burned.

Flu Season Hits Schools Hard

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The DailyPress is reporting that with H1N1 still fresh in the public’s mind, it’s falling on school districts to provide cleaning and sanitizing supplies to keep kids healthy. The question is, will they have the funds?

…spending to avoid massive outbreaks of H1N1 influenza comes at a time when state budget cuts are forcing school districts to scrutinize every cent in their budgets. Since districts are just now using supplies they ordered for the first part of the school year, it’s unclear how much they might end up spending by the time it’s over.

As they prepare to schedule H1N1 immunization clinics for students this month, health representatives at local school divisions say they will spend whatever it takes for flu precautions. The shot clinics will be paid for in conjunction with the Virginia Department of Health, but no financial help has become available so far for precautionary supplies.

It’s sad to think that kids might be getting sick because schools can’t afford to provide adequate precautions, but all is not lost. As a parent or even a teacher, you can look into low-cost online outlets that offer personal hand sanitizers and even wall-mounted dispensers, and do your part to help keep everyone healthy.

OfficeMax Won’t Send Customer a Working Gift Card

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One of my favorite consumer advocacy blogs, The Consumerist, has a chilling tale of a retail roundabout in which a customer makes a return to OfficeMax, is given a gift card, and is then unable to use that gift card to buy anything. Rinse, repeat: the cycle continues for SEVERAL gift cards:

I’ve had this gift card for over six months now. Or should I say multiple gift cards from OfficeMax for over six months now. Let me explain.

After I received the card I looked on their website and didn’t see a monitor that could replace my 24″ screen so I found something else to buy with it. I purchased a laptop using the MaxAssurance gift card. About a week later I get an e-mail saying that the laptop isn’t available for purchase anymore. Hmmm, that’s strange. No biggie I thought, stuff happens, so I called up OfficeMax who then issued me a new gift card. I asked if they could refund to the MaxAssurance card to which they told me no, that they’d have to issue a new gift card.

TWO WEEKS LATER, I get a new OfficeMax gift card in the mail. I check the amount on it and see that it’s the right amount. I keep it on my desk a while until I see something that catches my eye on OfficeMax.com – a computer this time. I go through the checkout process and purchase the computer (which was IN STOCK, like the laptop was). I get no e-mail from OfficeMax this time so I figure it went through and I’d be getting in the computer in a few weeks. A week later, I still have not heard anything so I login to my OM account and check my orders.

This time, it says that the computer has been “discontinued” and that it would not be shipped out. Gee, thanks OfficeMax for letting me know. I check the Gift Card balance — which was $0.00 — and immediately called up OM and talked about the situation. Once again they couldn’t refund the money to the card and said that I’d have to wait for a new card to be re-issued to me.

TWO WEEKS LATER, I get yet another OfficeMax gift card in the mail. About a month goes by before I see anything else that interests me. This time it’s a computer again.

Any guesses what happened?

If you guessed anything other than “OfficeMax was once again brutally incompetent”, then you obviously haven’t been reading this blog enough. This level of ridiculous customer service is just one more reason why I advocate using a trusted, reliable retailer. More to the point: this is astoundingly bad customer service. Even if I weren’t in the industry, I would be ashamed of OM’s behavior.