Today we bring you a true story about a call that our CEO, Miles Young, recently had with one of our valued school customers. If you’ve ever struggled to redeem order reward points or wondered why product prices vary from one company to the next, perhaps you can relate!
I recently received a call from a school administrator who had a corporate account with Office Depot and regularly used its website to order school supplies. She was just moments away from clicking the “checkout” button on Office Depot’s website, but an issue with redeeming the school’s reward points stopped her. You see, one of the reasons that customers keep coming back to retailers like Office Depot is that it feels rewarding to accumulate points that can be redeemed for free gifts, or “chachkies.” However, those chachkies aren’t always something that you really want or need, and the process of actually getting them can take up more time and energy than they’re actually worth.
But I digress. Back to my phone call with the school administrator!
The reason that she called OnTimeSupplies in the first place was because she was looking for a product that she couldn’t find on Office Depot’s website and stumbled onto our site in her search. You can imagine her surprise when she discovered that many of the items on her shopping list were priced significantly lower on OnTimeSupplies when compared to the Office Depot prices. Naturally, she was interested in learning more about our pricing model and how we can offer such competitive rates.
To get started, I asked her to send me a copy of her shopping list so that I could provide her with an “apples-to-apples” quick quote before settling on her standard Office Depot purchase. While we were chatting, I explained to her that OnTimeSupplies has been transforming the way the office supply industry works over 12 years, and that our motto is “Your Time Matters.”
This means that you don’t have to waste your time keeping track of reward points or coupons just to get a good deal or collect a chachkie to collect dust in your office. We offer our very best pricing right off the bat to our customers because we value your time and understand what it means to work within a budget. I also explained to the administrator how OnTimeSupplies utilizes over 35 locations nationwide to keep shipping prices down, how our dedicated employees work remotely to reduce overhead costs, and how our innovative software helps us manage our business with maximum efficiency. All of these components of our unique business model help us afford to offer top-notch customer service with rock-bottom prices.
Not only that, but we deliver in 24-48 business hours, offer over 40,000 products, and have live U.S.-based customer support. We’re here when you need us, but we aren’t going to waste your time by calling to solicit additional business either. Our service speaks for itself, and our customers choose to work with us because of the awesome buying experience we provide.
After sharing a bit about how OnTimeSupplies works, the school administrator emailed me her shopping list, and I turned around an apples-to-apples quote in about 10 minutes. I couldn’t have been more happy to help this customer save at least $314.02 on a single order. I’ve uploaded a sample page of the comparison sheet here so you can see for yourself! Needless to say, the administrator was thrilled to save this much money, and the savings allowed her to buy a lot more for her school than a $29 blender she didn’t need.
I hope that this true story provides you with a real-world example of the value that OnTimeSupplies can provide to your school or business – every order, every day. If you’re curious to see how our pricing compares to your current retailer’s on the items you buy the most, send us your shopping list for a free apples-to-apples quote today!